Wholesale Terms & Conditions
Wholesale Terms & Conditions
PRODUCT
Dimensions are approximate and sizes or colours may vary slightly due to the
characteristics of handmade products.
The most current price list supersedes any previous pricing or price list. Quotes provided
under written digital catalogues are estimates. Pricing of metals are subject to change
according to the current market rates.
FIRST TIME BUYER
A minimum order of $300 required of all first time buyers.
RETURNING CUSTOMER
Reorder minimum $150.
ORDER FULFILMENT
Production begins upon buyers receipt of invoice and agreement to terms. If partial
payment is required, production begins once 50% deposit is paid. Remaining 50% is due 14 days after dispatch.
3 week lead time for standard orders and reorders. Should you require a faster delivery
time than the promised ship date, a rush charge of 15% to the total amount due will
apply.
Any items that appear on the invoice that are missing from a shipment must be reported
within 5 business days in receipt of order via email or phone. At that time we will ship
missing items. If notification of missing items is not provided, the customer is liable for
amount due stated on invoice.
Any cancellations must be submitted in writing within 15 days of the order delivery date
and are subject to a restocking fee of 25% of total invoice.
SPECIAL ORDERS
Special orders and custom combinations are not returnable, exchangeable or refundable.
PAYMENT OPTIONS
RBCCA KSTR Jewellery accepts all major credit cards, bank transfers or PayPal transfers.
SHIPPING & HANDLING
Your order will be shipped via Courier Please, unless otherwise specified. Cost of shipping is dependent on weight, insurance and expediency.
Buyer is accountable for shipping and handling fees.
CARE INFORMATION
Proper care of RBCCA KSTR Jewellery will increase its lifespan and your customer’s
satisfaction. To view our general care instructions please visit https://rbcca-kstr.com/pages/care
REPAIRS
Repair fees are subject to per piece fees depending on the severity of the damage. RBCCA KSTR
Jewellery reserves the right to review and authorise final assessment of the damaged piece(s).
RBCCA KSTR offers free repairs for items purchased and returned within 10 days of shipment
received. All shipping must be paid for by the retailer and/or the customer.
PLATING
RBCCA KSTR offers a free replating service for all gold plated items. These can be sent directly
to RBCCA KSTR from the customer or via the retailer. Shipping to and from RBCCA KSTR must
be paid for by the customer.
RETURNED GOODS
Any items that are broken or defective as a result of a manufacturer defect must be reported
within 5 days of receiving order. Please email hello@rbcca-kstr.com
Returns will be handled on a case by case basis. RBCCA KSTR Jewellery reserves the right to
asses and authorise any return cases.
By completing an order with RBCCA KSTR Jewellery, I hereby state that I have read,
understand and comply fully with the listed terms & conditions for the entire duration that I carry and sell RBCCA KSTR Jewellery products.